> ## Documentation Index
> Fetch the complete documentation index at: https://developers.criteo.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Overview

In the troubleshooting section, you'll find the following resources to help you identify, fix or escalate your issue:

<Columns cols={2}>
  <Card title="Troubleshooting Guide" href="/retail-media/docs/api-troubleshooting-guide" icon="rocket">
    Identify the source of errors, common issue types, and data latency/discrepancy issues.
  </Card>

  <Card title="Escalation Guidelines" href="/retail-media/docs/escalation-guidelines" icon="computer-classic">
    Learn more about which information to provide if you need to contact Criteo for assistance.
  </Card>

  <Card title="API Error Codes" href="/retail-media/docs/api-error-codes" icon="code">
    Navigate through various types of error messages, and understand the error message structure.
  </Card>

  <Card title="Reporting Diagnostic Guide" href="/retail-media/docs/reporting-overview-diagnostic-guide" icon="bullseye-pointer">
    Understand how SSP and DSP reporting works, and how to align API results with the UI.
  </Card>
</Columns>