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In the troubleshooting section, you’ll find the following resources to help you identify, fix or escalate your issue:

Troubleshooting Guide

Identify the source of errors, common issue types, and data latency/discrepancy issues.

Escalation Guidelines

Learn more about which information to provide if you need to contact Criteo for assistance.

API Error Codes

Navigate through various types of error messages, and understand the error message structure.

Reporting Diagnostic Guide

Understand how SSP and DSP reporting works, and how to align API results with the UI.