API Troubleshooting Help

How to contact us

If you have an API issue that you cannot solve relying on the available documentation, please use the following requirements about what to include in an email to your Criteo team. This will allow our team to quickly and thoroughly assist.

Please make sure you provide:

• The API Organization ID,
• The API Application ID,
• The full API request and response (please make sure to not include your Client ID and Secret ID - these are for you only!),
• The Trace ID that will appear in the problematic response (this will help us identify the exact error to troubleshoot).
• A brief explanation of what you are trying to achieve and what went wrong.

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Why provide your API org & App IDs?

We need these to identify any related logs to your request, to better help you with the issue you are encountering.

Where to find the required information

You can find your API Organization by logging into your Developer portal account.

The organization ID

On the first page will be a list of the Organizations you have access to.

After selecting the organization in question, it will take you directly to a page showing the applications within.

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The URL should look like: https://partners.criteo.com/dashboard/1111/apps where 1111 is the Organization ID.

The App ID

From your organization page, click into the desired app.

The app ID will appear next to the app name, as well as in the URL at the top of the page, along with the organization ID.

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The URL will look like: https://partners.criteo.com/dashboard/1111/apps/22222 where 1111 is the Organization ID and 22222 is the App ID.

The Request and Response

Please provide the full Curl request and the associated JSON response related to your issue.

Short explanation

Please provide us with some context about what you were trying to achieve when you encountered the issue. This will help us better understanding the problem and provide you with a better (faster) answer.

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Once you provide all the required information, our teams will get back to you shortly. You can also browse through our endpoint guides and the API reference to learn more about the Criteo Retail Media API.